Thursday, August 27, 2009
Over the last year we have grown from 5 listings to about 100 ( as an average) We carry an extensive inventory of 3 brands of cymbals 3 brands of drums and atleast a dozen assorted other brands for specialty items such as heads, sticks ,snarewires ect,ect. It has been both a learning and growing experience for us. We are greatly looking foward to our second year in business and completeing our first calander year ( 2009).
We have big plans for the up comming year. We've already begun to incorporate these social networking sites into our overall web presence. Like Blogger for instance. We have a presence on myspace and facebook is next. Finally we plan to get our own proprietary website within the next few months. This is something were very excited about. It will feature it's own drummers forums, lessons, drumming tips, product reviews and of course a store.
All in all we think our first year has been a success judging from our feedback people overall seem to be happy with our products and our customer service. We aim to keep it going.It's hard for us to believe we've been in business one year already, but we have and we are really excited about our second year. We'd like to thank everyone who has patronised our store and help make it the success that it is. We look foward to the up comming year it's going to be a very exciting one. T
Sunday, August 23, 2009
We didn't consider bringing in full size drum kits, higher end cymbals until we reached well over 100 positive feedbacks. To us at 100 feedbacks especially in a few months show's potential buyers this is a company that is serious a company that is looking to grow a company that is trying to establish itself in the online market place. In actuality we waited till we hit 150 positives before we expanded into the already mentioned items.
We have only one negative feedback sometimes it bothers me sometimes it doesn't. It's virtually impossible to please everyone. I have a freind who is the most demanding consumer on the face of the planet. He's arrogant, obnoxious I would never want him as a customer. Thank god he doesn't play drums. The point being any complaint he has about any company he deals with ( and he complains about every company he deals with) you gotta take it with a grain of salt. Our negative feedback boils down to the fact we inadvertantly sent a customer the wrong cymbal. He was from spain spoke no english we had no idea what the nature of his complaint was. Finally we got an email stating in just one line of english "dosen't look like picture". We thought is that all ? Now we offered to send the correct cymbal to spain at our cost told him to keep the other cymbal as a way to apologies for our mix up and we got zero responce.
Now how many companies would do that ? Not tooting out own horn but honestly very few companies would be so accomodating. What did we get for our effort ? a negative feedback. Oh well. As potential buyers checking someones feedback should be part of every transaction. Would you rather spend a few dollars more on a cymbal or drums from us or from someone who has shakey feedback ? Or how about someone who sells whatever they have accumulated from antique bottles to old magazines in amongst his items are some drums he's come across. Both companies have equal feedback who are you gonna by from ? The company that specialises in drums of course !!
We just hit 250 feedbacks and were proud of that. Of course we've had as many customers not leave any feedback at all. Ebay should really address that issue. Why not say they're automatic positives with not responce or something. If a person has an issue they'll let you know. Most times a satisfied customers don't do anything but enjoy there prodcut. Were looking foward to hitting 500 feedbacks and when we do we'll revisit the feedback issue. T
Friday, August 14, 2009
Originally making gongs and supplying blanks to companies like the euro uber cymbal maker Paiste Chengken decided it was time for him and his company to enter the cymbal market with it's own brand. Originally marketed under a different name, the name Silken was adopted last year and since then there's been no looking back. Silken Cymbals are not manufactured they are created. From some of the best B20 bronze available today it is reported that bronze is created in batches as small as 1 gallon at a time to ensure the resulting alloy is absolutely an 80/20 mixture guaranteeing the bronze is exactly B20 all this done under the watchful eye of chengken.
It is often said a poor cymbal comes from a "bad pour" at Silken that ain't happenin. Each cymbals is completely handmade from as we've already established B20 bronze. Considered by many to be the premium alloy for cymbal making because of it's superior sonic characteristics and Musical tonalities. The cymbals themselves are hand cast, hand hammered, lathed, shaved and buffed resulting in a one of a kind instrument who's voice is of a unified theme, But each posses it's own uniqueness and individuality. No mass produced cymbals here.
Silkens are both visually and sonically pleasing. Just look how nice the pics of the ones are we posted. You can see the craftsmanship and care that has gone into each one. The splashes are explosive with a nice aggressive attack and a quick decay exactly what you want in a splash/accent cymbal. Silken currently offers 4 lines something to please everyone. At the moment Cymbals & Snares is offering 2 the Vintage series a dark , smoky almost brooding sounding line of cymbals very K ish in sound and reminiscent of the cymbals of the 1960's. We also carry the Hansun line clearly made for rock they are brighter and peppier the crashes are aggressive in attack and classic in sound while the rides have a clearly defined bright ping allowing for excellent stick articulation.
Our next order which we will complete in a few days will include a number of cymbals from Silkens other 2 lines the Jazz and Dark energy for obviously our jazz and alternative customers. As well as more of the Hansun and Vintage series. One of the best things about Silkens is their price. They are so competitively priced the BIG3 had better watch themselves or they will wind up like Detroit. Cymbals & Snares prides itself as being the "home of the other name brand" and Silken fits our corporate philosophy perfectly. Offering products who's quality is at least equal too or exceeds the larger brands but who's price is often lower. Bringing Drummers the world over the best possible value for their money. Silken cymbals are clearly some of the "best of the rest"
Companies like Silken shatter the price to value ratio in cymbals. Price is simply no longer a barometer to quality. The Chinese can bring excellent quality Cymbals to the west at good prices because the cost of living is lower. It's that simple. Silkens are inexpensive by western standards but they are not cheap. There's a huge difference. As President of Cymbals & Snares I am overjoyed to add Silkens to our product offerings. I know every time we sell one a drummer somewhere has just purchased a great looking great sounding cymbal, and who's value may be unparalleled in the Cymbal market at the moment.
I encourage everyone to visit us at www.cymbalsandsnares.com and check out our Silken offerings. Each listing has an in depth description of the cymbal and has a Audio/video presentation of that cymbal. You get to see and hear it before you buy it. In closing I am very enthusiastic about Silkens future as a major cymbal player there just too good and priced perfectly for a newer company entering the US market. For alot of Drummers the jury is still out for Chinese cymbals in general. With the quality chengken turns out of his factory, Silkens can only help tip the balance in their favor. Until next time keep rocking T.
Saturday, August 1, 2009
As a active musician for 30 years I have alot of experience in my field. Quite frankly the brick and Mortar stores over the last few years have begun to change considerably. The rise of the catagory killers ( Sam ash and Guitar Center to name the two biggies) have single handedly changed instrument retailing, and IMO not for the good. Yes they have good prices, yes they have larger selections than your average independent shop. But they also bring a corprate mentality to Instrument retailing that didn't exsist to the level it now does.
With the rise of the mega retailer comes the decline of the Independent retailer. There also comes a decline in competition and for any industry that is really bad news. Over the last several years the number of brands that are available at B&M stores has declined. The Mega retailers carry only the mega brands that dominate the instrument scene. There by reducing my choices in product catagories to only a few. With less competition also comes a decline in Customer service.
It use to be I knew the drum department managers at my local SA & GC and most of the sales staff that worked there. Sadley that is no more. Everytime I walk into one of those places there's all new faces. Any chance on developing a long term working relationship with store personal doesn't exsist any longer. There's no rapport. Percussion sales are slightly different than regular retail. A relationship with a drum manager is critical to your shopping experience. You will return time and time again to purchase replacement parts ( sticks, heads) to upgrade your equipment Cymbals, hardware hell even a new kit. Today it's all about the single sale, it's all about upselling customers stuff they don't need. The Corporate number crunchers are running the show.
So we decided to start Cymbals & Snares a internet drum shop that would specialise in smaller up and comming and newer brands. Who's quality is atleast equal to or better than the uberbrands that dominate the drum market today. Who's pricing is generally lower than it's big name competitors and if it's not lower you get way more for your money than you would with a lager established brand. We want to establish long term relationships with drummers, because as drummers ourselves we know how important that relationship is. We are far less intrested in doing one big deal with you than having you come to us for all your drumming needs year after year. We know things break, we know technology changes, we know style changes including your personal style. We want to be there to service you through all of that.
Our brand selection is unique we don't carry brands that are different just to be different. We carry brands that provide a drummer with a quality product that usually will save them money. A brand we carry must meet our specifications for quality, durability, uniqueness and of course pricing. So far the drumming community has responded well our tag line " Home of the Other Name brands" has hit a note in the drumming community so I know were on to something.
A quick rundown of some of the brands we carry are: Drums- Taye, Cannon, Peace and TKO. Cymbals- Wuhan, Silken and Diril. Drumheads- evans, remo ,Attack and Aquarian. and various other products, Purseound, HQ, Headbanger the list goes on and on. Currently we have an ebay store our own proprietary website is being worker on and hopefully in the next month or two we will launch that in addition to our Ebay store.
We are striving to create a web portal that is a truly one stop shop for percussionist. We will do product reviews, have a drummers forum, video lessons and of course the store. In addition we are looking to expand our web presence like having a prescence on Blogger and some bigger social sites. Here on blogger we will post product reviews and our views about overall trends in the drum industry. If we succed at educating drummers to be better comsumers at least here we feel were making a positive contribution. If you get a chance visit our site We think you'll enjoy it. www.cymbalsandsnares.com Thank you T.