Overdrive Cymbals
Overdrive Cymbals T20 Series
Saturday, November 21, 2009
Holiday Message from our President
We could have more items but instead have chosen a more steady path to growth. We will continue to grow and add brands and products as long as our ability to keep the level of customer service you've come to expect from C & S remains the same. If you begin to sacrifice what has made you successful in the end we wind up being just another Internet drum shop. That's not gonna happen on my watch. We have just been awarded EBay's top seller award. each listing now will have a gold icon saying were a Top Seller and in our listing eBay lists the reasons for it. Consistent high marks from customers, consistently fast shipping. Were proud of that and we worked hard for it. We aim to keep it that way.
To help stretch your holiday dollars even farther C & S has eliminated shipping charges on all cymbal packs. Being these are our heaviest and most popular items it can add up to some real savings for some of you. We have not raised our prices to compensate for the cost to us. We have made the choice of simply doing with a little less income this season, and a way of saying thank you for patronizing our store before you even purchase anything.
Don't know what to get that special drummer in your life ? Cymbal & Snares introduces our personal shopper program. Simple email us with your name and telephone number and a sales rep will get back to you within 24 hrs to discuss gift ideas. The only thing we ask is that try to familiarize yourself at least a little bit with his/hers set up it will make picking out the perfect gift much easier. Try to see what type of cymbals they play ( the logo is usually on it) and what brand and how many drums he /she has. It will help us greatly. So don't worry about not getting the right thing. A friendly sales rep will help guide you to getting what your drummer needs on your budget. Not what we want to sell you. That's a C&S guarantee.
We have several more deliveries scheduled before Christmas. They will include products from Wuhan, Silken, Taye, TKO, cannon & attack so there's lots more on the way. Now take a deep breath and relax your holiday drum shopping is in good hands.
As President I and the entire staff at Cymbals & Snares would like to thank all of you who patronized our site this year. We look forward to an even bigger 2010. We hope you have a great thanksgiving and a Merry Christmas, Happy Hanukkah, Happy Kwanzaa or a Merry festivus for the rest of us no matter what your beliefs are or wehter you have any beliefs at all have and enjoyable holiday. Thank you
Tony Patrizzio
President
Cymbals & Snares
Friday, October 16, 2009
Music Store Faux Pas
I remember having the manager throw a drum key or a pair of sticks in my bag every now and then. I distinctively remember him asking me to try a new brand or style of stick they had just picked up, and let me know what you think. What exactly it was is lost to time were talking late 70's folks.
I remember looking at the Zildjians and paistes ( that's all there were then Sabian had yet to come into existence) Trying a Zildjian whatever kinda crash and having the manager tell me we just had a guy return the same one if ya like it let me know it will sell as used and I can save you a bunch of coin.
Those days are gone forever. Now whenever I walk into a Big Box store there's a different manager. Usually a whole new crew. You know the guy. The Drum managers today are by and large embittered Drummers in their late 40's early 50's who music careers were about as successful as the Titanic. They hate the record labels for not recognising their genius. They hate the company they work for and they pretty much hate life and you.
It's attitudes like that help me decide to found Cymbals & Snares to re-establish a retail practice that has long been dead Customer Service. Some of the things that have happened to me at Music stores are just unbelievable. I know we all have stories and we wanna hear them. Just recently I accompanied a Friend to Guitar Center ( he's a guitar player) I strolled over to the drum department. No one in their except me and 2 clerks. One guy was chatting to his girlfriend on the phone. I approached him and said" excuse me." He put his finger up indicating he'd be with me when he was done. Not saying to his girlfriend "hold on a second honey I got a customer" I turned an approached the guy behind the counter who was practicing his paradiddles. I asked for some sticks to try some Pies out. Without looking up he reached down and gave me a stick. A STICK. all the while intently reading his music notes. Eye contact was established after I asked for a pair. I was there 20-30 minutes playing Cymbals in the sound room. Playing pearls new demon drive $600 set of pedals. Neither of these guys asked me a single question nothing Nada zip. I thought to myself not much has changed here.
A few months ago I asked the bitter drum manager about Agazarian cymbals. GC has ditched Wuhan for Agazarian it's their house brand. I asked why the switch ? how did they compare a few shop talk kinda things. Now this guys has no idea I'm an Authorized Wuhan dealer. First response from him was Wuhan quality was going down hill. Wuhan is/was going out of business. Wuhan was only making china's from now on. Of course all three answers are wrong. But I wonder was he intentionally lying ? Was he misinformed ? Or did he just not know ? Any way you slice completely unacceptable for a dept manager.
Several years ago at Sam ash ( Now you Knew I couldn't leave them out) I was looking to purchase a new kit. My first new one in years I did my research I wanted to make sure I was making the right purchase. After talking to the clerk who recommended a DW kit (of Course) he then began to make his sales pitch For his personal Kit !! I politely told him I wasn't interested in a Canary yellow Birch kit from some boutique maker I never heard of. But on he went Every parameter I has laid out for my new kit was ignored as he kept talking about his kit and what a deal it was. Over the next two weeks I was in and out of that store 8 times looking and relooking and each and every time he talked up his kit. he even got my telephone number from a stick purchase I made and called me at Home !! I screamed at him " I DON"T WANT A USED KIT !!! " That became my first on-line purchase I wound up getting a Mapex Mars pro series kit. That I still use today.
Now my last story from the big Indie shop around here. This was my last big purchase before opening Cymbals & Snares. I decided to re-head my entire kit get a new crash some new snare wires felts I mean a real kit tune up. My first purchase was the heads . Now I have 11 drums on my kit so you know quality heads are gonna set you back a little coin here. Evans G2 coated for the batters and G1 Clears for the reso's. The kid Told me big mistake. I'm thinking "oh boy" They talked me into a Emad bass drum head. I wish I has stuck with my original Idea another Aquarian super Kick 2. Oh well. Off to the Cymbals. I grabbed a beautiful Meinl MB20 med/hvy 16" crash which was well over $200 bucks. Felts, washers a set of 14" 20 strand purseound Blaster series snare wires. a few pair of sticks and I was ready to go....... Almost I spotted amongst the snare stands 2 matching boom stands that are huge The biggest boom stands I'd ever seen. Besides my 11 drums I use about 20 cymbals on my kit. These had the height , telescopic arm perfect to bring 2 more cymbals to within reach of me. I also noticed they were used. I thought Great Bargaining room especially with what I bought.They were $40 a piece I offered them $25 for the set. The kid went nuts. "that's nuts " what do you take me for, are you crazy " I looked at him and quickly reminded him I had just shy of $600 in merchandise on the counter. His response was swift "So what what has that got to do with this" I thought Salesmanship not being emphasized here that's for sure. I told the kid "look you gave the guy store credit for these anyway you ain't loosing nothing and what your making off of me should more than make up for giving me these stands for $25. A Senior employee walked over listened to us I again emphasised my $600 purchase. I was soon loading them into my car. But the point of all these stories are the same Customer service is dead. Stores look for the single deal as we at Cymbals & Snares look to build relationships with drummers for the long term.
But enough about how Cymbals & Snares does things. Let's hear some of your music store fiasco's. T
Friday, September 18, 2009
Comming this fall.....
TAYE DRUMS: We will expand our selection of Taye snares. Over the summer we sold out of our shipment of rockline entry level snares. We will be bringing in some mid-level snares mainly the rock-pro line. Don't worry there's plenty to choose from. The colors, finishes and materials in which to choose these are very solid reasonably priced drums. Taye also makes some great award winning bass pedals. Were not kidding last year at Namm one of Taye's bass pedals won best in show, Look for an extensive selection of entry level to doublekick pro level pedals from Taye
SILKEN : We currently have a pretty good selection of 2 of their lines. The Vintage and Hansun are well represented. This fall see us expand our Silken offerings with a number of Cymbals from a 3rd line called Dark Energ. With additional selection in the two series we currently carry.
TKO : This company makes some really good entry level products a great exampl of that is the TK101jr drumkit. Probably the nicest most well built kids drum kit on the market. They also make some of the nicest and affordable cymbal stands on the market. TKO's 1200 series has many pro features including that massive counterwweight for the boom stands . look for us to bring in TKO 1200 series this fall.
DIRIL : These goreous hand made cymbals from Turkey are among the best pro-grade cymbals on the maket. We are currently carrying the D and ICE series look for us to pick up their jazz line sometime this fall.
Cannon : these guys make rock solid hardware that is very fairly priced. Equipment from their Road pro and their 820 line of equipment. HH's thrones and assorted standslook for more of these things from Cannon. We also are considering brining on the all Maple version of Cannons popular concert toms. These are all custom toms which color matching you exsisiting is an option !
Wuhan : We will continue to to fully stock every Wuhan they make. We are currently working on a deal that wil allow us to offer every china they make. stay tuned
ALL OTHER BRANDS : from puresound to attack we will expand our offerings from all the brands we carry. well that;s it for now T
Thursday, August 27, 2009
1 years old
Over the last year we have grown from 5 listings to about 100 ( as an average) We carry an extensive inventory of 3 brands of cymbals 3 brands of drums and atleast a dozen assorted other brands for specialty items such as heads, sticks ,snarewires ect,ect. It has been both a learning and growing experience for us. We are greatly looking foward to our second year in business and completeing our first calander year ( 2009).
We have big plans for the up comming year. We've already begun to incorporate these social networking sites into our overall web presence. Like Blogger for instance. We have a presence on myspace and facebook is next. Finally we plan to get our own proprietary website within the next few months. This is something were very excited about. It will feature it's own drummers forums, lessons, drumming tips, product reviews and of course a store.
All in all we think our first year has been a success judging from our feedback people overall seem to be happy with our products and our customer service. We aim to keep it going.It's hard for us to believe we've been in business one year already, but we have and we are really excited about our second year. We'd like to thank everyone who has patronised our store and help make it the success that it is. We look foward to the up comming year it's going to be a very exciting one. T
Sunday, August 23, 2009
250 feedbacks so far so good, we think
We didn't consider bringing in full size drum kits, higher end cymbals until we reached well over 100 positive feedbacks. To us at 100 feedbacks especially in a few months show's potential buyers this is a company that is serious a company that is looking to grow a company that is trying to establish itself in the online market place. In actuality we waited till we hit 150 positives before we expanded into the already mentioned items.
We have only one negative feedback sometimes it bothers me sometimes it doesn't. It's virtually impossible to please everyone. I have a freind who is the most demanding consumer on the face of the planet. He's arrogant, obnoxious I would never want him as a customer. Thank god he doesn't play drums. The point being any complaint he has about any company he deals with ( and he complains about every company he deals with) you gotta take it with a grain of salt. Our negative feedback boils down to the fact we inadvertantly sent a customer the wrong cymbal. He was from spain spoke no english we had no idea what the nature of his complaint was. Finally we got an email stating in just one line of english "dosen't look like picture". We thought is that all ? Now we offered to send the correct cymbal to spain at our cost told him to keep the other cymbal as a way to apologies for our mix up and we got zero responce.
Now how many companies would do that ? Not tooting out own horn but honestly very few companies would be so accomodating. What did we get for our effort ? a negative feedback. Oh well. As potential buyers checking someones feedback should be part of every transaction. Would you rather spend a few dollars more on a cymbal or drums from us or from someone who has shakey feedback ? Or how about someone who sells whatever they have accumulated from antique bottles to old magazines in amongst his items are some drums he's come across. Both companies have equal feedback who are you gonna by from ? The company that specialises in drums of course !!
We just hit 250 feedbacks and were proud of that. Of course we've had as many customers not leave any feedback at all. Ebay should really address that issue. Why not say they're automatic positives with not responce or something. If a person has an issue they'll let you know. Most times a satisfied customers don't do anything but enjoy there prodcut. Were looking foward to hitting 500 feedbacks and when we do we'll revisit the feedback issue. T
Friday, August 14, 2009
Wave from the East --- Silken Cymbals
Originally making gongs and supplying blanks to companies like the euro uber cymbal maker Paiste Chengken decided it was time for him and his company to enter the cymbal market with it's own brand. Originally marketed under a different name, the name Silken was adopted last year and since then there's been no looking back. Silken Cymbals are not manufactured they are created. From some of the best B20 bronze available today it is reported that bronze is created in batches as small as 1 gallon at a time to ensure the resulting alloy is absolutely an 80/20 mixture guaranteeing the bronze is exactly B20 all this done under the watchful eye of chengken.
It is often said a poor cymbal comes from a "bad pour" at Silken that ain't happenin. Each cymbals is completely handmade from as we've already established B20 bronze. Considered by many to be the premium alloy for cymbal making because of it's superior sonic characteristics and Musical tonalities. The cymbals themselves are hand cast, hand hammered, lathed, shaved and buffed resulting in a one of a kind instrument who's voice is of a unified theme, But each posses it's own uniqueness and individuality. No mass produced cymbals here.
Silkens are both visually and sonically pleasing. Just look how nice the pics of the ones are we posted. You can see the craftsmanship and care that has gone into each one. The splashes are explosive with a nice aggressive attack and a quick decay exactly what you want in a splash/accent cymbal. Silken currently offers 4 lines something to please everyone. At the moment Cymbals & Snares is offering 2 the Vintage series a dark , smoky almost brooding sounding line of cymbals very K ish in sound and reminiscent of the cymbals of the 1960's. We also carry the Hansun line clearly made for rock they are brighter and peppier the crashes are aggressive in attack and classic in sound while the rides have a clearly defined bright ping allowing for excellent stick articulation.
Our next order which we will complete in a few days will include a number of cymbals from Silkens other 2 lines the Jazz and Dark energy for obviously our jazz and alternative customers. As well as more of the Hansun and Vintage series. One of the best things about Silkens is their price. They are so competitively priced the BIG3 had better watch themselves or they will wind up like Detroit. Cymbals & Snares prides itself as being the "home of the other name brand" and Silken fits our corporate philosophy perfectly. Offering products who's quality is at least equal too or exceeds the larger brands but who's price is often lower. Bringing Drummers the world over the best possible value for their money. Silken cymbals are clearly some of the "best of the rest"
Companies like Silken shatter the price to value ratio in cymbals. Price is simply no longer a barometer to quality. The Chinese can bring excellent quality Cymbals to the west at good prices because the cost of living is lower. It's that simple. Silkens are inexpensive by western standards but they are not cheap. There's a huge difference. As President of Cymbals & Snares I am overjoyed to add Silkens to our product offerings. I know every time we sell one a drummer somewhere has just purchased a great looking great sounding cymbal, and who's value may be unparalleled in the Cymbal market at the moment.
I encourage everyone to visit us at www.cymbalsandsnares.com and check out our Silken offerings. Each listing has an in depth description of the cymbal and has a Audio/video presentation of that cymbal. You get to see and hear it before you buy it. In closing I am very enthusiastic about Silkens future as a major cymbal player there just too good and priced perfectly for a newer company entering the US market. For alot of Drummers the jury is still out for Chinese cymbals in general. With the quality chengken turns out of his factory, Silkens can only help tip the balance in their favor. Until next time keep rocking T.
